Membership satisfaction & Feedback survey 2023
Divers
To continuously improve its services, the Cluster for Logistics Luxembourg launched a survey over the summer in 2023 to gain insights about the satisfaction of the members and to get feedback on the activities.
Please find here a summary of the main results that are used to enhance the support to the members.
In line with the feedback from this edition, the Cluster for Logistics is planning a new survey in December 2023 to receive more detailed responses regarding important subjects.
Participation of the Summer 2023 survey:
The Cluster for Logistics Luxembourg currently counts around 100 members. From this base of 100 members, 36 have participated in the underlying survey.
The survey was conducted over a period of 2 months starting the 14th July 2023 and ending on 13th September 2023. Some of the results are compared to the results of a similar survey conducted in 2020.
Summary:
Membership Satisfaction
The perception of the external C4L appearance is slightly higher than in the last survey in 2020. Over the last three years, the C4L strongly upgraded its presence on LinkedIn to inform members and reach non-members about our activities, projects and events. Spreading awareness and invitations among the network of employees and partners can help broaden the presence of C4L in Luxembourg as well.
Activities of the Cluster
Events are generally well perceived, and the respondents favor physical events due to the networking opportunity. Sustainability, digital transformation and talent hiring are major subjects. However, the logistics community is also looking for shorter events with deeper knowledge and more detailed insights. Additional webinars and seminars with industry experts will be dedicated to the current challenges of the community.
Challenging time in Business
Companies are worried by the current economic situation, additional regulation, talent acquisition and cost pressure. Stronger demand on sustainable delivery and digitalization requires higher investments in the future. The C4L is planning to focus even more on talent management and training. The stagnating business situation leads to hiring freeze, but companies need to stay agile and flexible. To attract more talents, the C4L and its partners aim to further enhance the public perception of the transport sector.
The Cluster for Logistics thanks you for your participation to the Survey and hopes for your support for the next edition.
